Support & advisories

Direct line to Parousia engineering.

Response SLA depends on edition. Critical security advisories are mirrored to the public transparency log.

30-minute first response · pager rotation · dedicated Slack/Teams shared channel · monthly health review with named TAM.

Everything in Enterprise, plus quarterly onsite engineer rotation, custom advisory channel signed by your QTSP, and dedicated incident bridge.

Discourse forum, public advisories, monthly digest. No SLA. Upgrade to Enterprise for production workloads.